Intake Coordinator

ROLE SUMMARY

The Intake Coordinator conducts initial assessments of potential clients and determines the need for care. The Intake Coordinator is responsible for correctly matching clients based on clinical needs. This position requires skill in planning and organizing, strong verbal and written communication, and empathy to provide excellent client care. This role reports to the Clinical Director.

Client Registration and Intake

• Register new clients and walk them through the intake process by phone.
• Accurately record client information, access client needs and assign to the appropriate clinician.
• Provide referrals to individuals as needed, researching options as needed.
• Respond to web intakes within 24 hours.
• Create patient portals for new clients and assist clients with the process as needed.

Client Insurance Verification

• Verify potential client insurance benefits and review this with the potential client.
• Coordinate and confirm alternative billing methods and program eligibility.
• Update manuals as insurance rules change.

Leadership

• Leads a weekly intake meeting and provides updates.
• Drives the Client Access Program (CAP).
• Point person with community partnerships for new clients.
• Assists in training new staff and yearly interns.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree
• Minimum of 2 years of work experience in a similar role.
• Knowledge of Microsoft Office Suite. Training will be provided on practice EMR systems.
• Experience working in a healthcare environment or experience with health insurance.
• This is a part-time position

WE OFFER

• Competitive compensation. This is a part-time position that may include early evenings.
• Access to staff trainings and onsite meetings.
• Flexibility in scheduling hours and time off when possible.
• Exposure and opportunity to learn the operations of a counseling practice.

Successful candidates will be well organized, with well-developed critical thinking skills, and comfort in working in a self-directed environment. This individual will be socially adept, deeply principled, and will demonstrate a commitment to the mission, goals, and programs of Cornerstone Counseling Center of Chicago, with the highest professional standards.

Cornerstone Counseling Center of Chicago is an Equal Opportunity Employer.